Don't be in the dark.
Know what to do.

Don’t be in the dark about the fact that you need a Power Outage Plan.

About

As extreme weather like heatwaves, storms, bushfires, and cyclones increase, power outages may be more frequent and last longer. Your power company will work to restore it, but it’s important to know what to do.

Everything you need to get started is right here.

Imagine the lights suddenly going out, leaving you in the dark with no idea how long the power will be out.

With extreme weather, outages could be longer and more often. Planning ahead is essential. It’s easier to plan ahead when the lights are on.

This website is here to help you.

Start by using the Power Outage Checklist to think about your preparation.

Then, complete the Power Outage Plan for more detailed steps on how to be ready when the power goes out. Share your Power Outage Plan with others who can help you.

Take action now – being prepared makes all the difference!

Check. Plan. Do.

Check

the Power Outage Checklist to start your preparations. 

Plan

ahead and complete your full Power Outage Plan with your household. 

So you’ll know what to…

Do

My Power Outage Checklist

Start your thinking here

This checklist is the first step in planning for a power outage. You don’t need to write anything down; it’s just a list to help you think about what to do.

It will guide you in creating a more detailed Power Outage Plan later. 

It covers six key areas to think about:

1.

People

Talk with the people around you.

2.

Essentials

Think about what you’ll need.

3.

Communication

Consider communication and information.

4.

Light

Plan how you'll see in the dark.

5.

Comfort

Keep your household comfortable.

6.

Surroundings

Keep your home and transport safe.

My Power Outage Plan

My plan, my way

You can download (or print) and fill out the Power Outage Plan.

Once completed, save it (and print it if needed), and share it with others who can help.

You can also email a blank Plan to someone else for them to complete.

Where to go for more information

Information during power outages in your area

Find your energy company below to get updates you on power outages. Visit their websites or call them.

Queensland

South-East Queensland residents contact Energex

All other Queensland residents contact Ergon Energy

New South Wales

Sydney, the Central Coast and Hunter region residents contact Ausgrid 

Sydney’s Greater West, Blue Mountains, Southern Highlands, the Illawarra and South Coast residents contact Endeavour Energy

All other NSW residents contact Essential Energy

Victoria

Melbourne city and inner-suburb residents contact CitiPower

Northern and north-western suburb residents contact Jemena

Southern suburb and Mornington Peninsula residents contact United Energy Distribution 

Western suburb and western Victoria residents contact Powercor Australia

Outer-northern and eastern suburb and eastern Victoria residents contact AusNet Services 

South Australia

For most residents in South Australia, contact SA Power Networks 24/7 

For people in very remote communities, power may be supplied via your local council or similar agency; check your electricity bill or with someone in your local community if you are not sure.

Tasmania

For all residents of Tasmania, contact TasNetworks 

Western Australia

Horizon Power customers contact 

Western Power customers contact

Northern Territory

For all residents of the Northern Territory, contact Power and Water Corporation

Tune your radio to stay connected

1. Search

Visit reception.abc.net.au to find your local radio frequency.

2. Write it down

Write it down, e.g. ABC Pilbara 603 AM — and stick it to the battery-powered radio in your emergency survival kit.

3. Tune your car radio

You can also tune the frequency to one of your car radio preset stations. 

Visit 'how to listen to abc radio in an emergency' for instructions.  

Share

Share your ideas on social media!

Help others to be prepared in an unplanned power outage.

Use these hashtags 

#PowerOutagePlan #CheckPlanDo #KnowWhatToDo

Share

This initiative is supported by The Energy Charter. The Power Outage Plan was co-developed in consultation with our Customer + Community Outcomes Group, made up of customer representatives and energy businesses through the #BetterTogether Community Resilience initiative, see here for a full list of members. The Energy Charter is a collaboration platform that brings together community and consumer representatives with energy businesses to help put people at the centre of the energy system. Our industry collaborators AusNet and Endeavour Energy are leading this initiative, with Ausgrid, Essential Energy and SA Power Networks collaborating.